Privacy Policy

How Haven Space collects, uses, and protects your information.

Last updated: April 11, 2026

1. Overview

Haven Space collects only the information needed to run the platform: your name, contact details, and the rental activity you perform here. We do not sell your personal data. This policy explains what we collect, why, and the choices you have.

2. Information We Collect

(a) Information you provide:

  • Account details: name, email address, phone number, and password for boarders and landlords.
  • Listing information: property details, photos, pricing, availability, and descriptions for landlords.
  • Application information: rental preferences, employment details, and references for boarders.
  • Communications: messages, reviews, ratings, and support inquiries.

(b) Information collected automatically:

  • Usage data: pages visited, features used, search queries, and interaction patterns.
  • Device information: IP address, browser type, operating system, and device identifiers.
  • Location data: approximate or precise location (with your consent) to show relevant listings near you.
  • Cookies and similar tracking technologies.

3. How We Use Your Information

  • Provide and improve our services: to facilitate property listings, bookings, payments, messaging, and other platform features.
  • Personalize your experience: to show relevant listings, recommendations, and content based on your preferences and activity.
  • Communicate with you: to send service updates, notifications, support responses, and marketing communications (with your consent).
  • Verify identity and ensure safety: to confirm user identities, prevent fraud, and maintain a trusted community.
  • Analyze and improve: to understand usage patterns, troubleshoot issues, and enhance the platform's functionality.

4. Information Sharing and Disclosure

We share information only to operate the platform: landlords see the application details boarders submit, and administrators access limited data to moderate listings and resolve disputes. We never sell your personal data to third parties.

5. Data Security

Your data and transactions are protected with industry-standard encryption. Access to personal information is restricted to team members who need it to run the platform, and we review our security practices regularly.

6. Your Rights and Choices

You may access, correct, or delete the personal information you've shared with Haven Space. Contact us from your account settings or via support and we will honor your request within a reasonable time.

7. Cookies and Tracking Technologies

We use cookies to keep you signed in, remember your preferences, and understand how the platform is used. You can disable cookies in your browser, though some features may not work as well without them.

8. Children's Privacy

Haven Space is intended for users who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

9. Changes to This Privacy Policy

We may update this policy as the platform evolves. Significant changes will be communicated through the app or by email. Continued use of Haven Space after changes take effect constitutes acceptance of the updated policy.